30-day return window
We accept returns of UNOPENED, UNUSED products in their original sealed packaging within 30 days of delivery. Because our products are consumable wellness goods, opened or used products cannot be returned or refunded.
How to start a return
Email sales@dnaglobalherbs.com with your order number and the item(s) you wish to return. We will confirm eligibility and provide the return address. Customers are responsible for return shipping costs; we recommend a tracked method.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund — no return shipping needed.
Non-returnable items
- Opened or used products
- Raw Sea Moss and other perishable goods
- Consultation fees (see Consultation Terms)
- International orders refused or seized at customs